SLA's

Aqui você encontrará as descrições sobre as SLA's

Enterprise SLA
Priority Description Initial  Response Resolution Urgent Interruption making critical functionality inaccessible or a complete...
Mon, 28 Nov, 2016 at 12:05 PM
Pro SLA
Priority Description Initial  Response Resolution Urgent Interruption making critical functionality inaccessible or a complete inter...
Mon, 28 Nov, 2016 at 12:07 PM
Basic SLA
Priority Description Initial  Response Resolution Urgent Interruption making critical functionality inaccessible or a complete inter...
Mon, 28 Nov, 2016 at 12:09 PM
What does "SLA" mean?
The acronym "SLA" means: "Service Level Agreement"  These are used to determine the level and priorities of the support serv...
Thu, 1 Dec, 2016 at 2:25 PM