|Urgent||Interruption making critical functionality inaccessible or a complete interruption of service causing a serious impact on its availability. There is no alternative.||12 hours||4 days|
|High||Critical functionality or system access is interrupted, degraded or unusable, having a serious impact on the availability of services. No acceptable and possible alternative.||4 days||8 days|
Non-critical, unusable, or difficult to use function or procedure with operational impact, but without direct impact on service availability. The system is available.
|10 days||15 days|
|Low||Noncritical function or procedure partially affected with available workaround, but with no direct impact on service availability. The system is available.||15 days||45 days|
Modified on: Mon, 28 Nov, 2016 at 12:09 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.